Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITES. These Terms of Use constitute an agreement between Master Groom and you. We recommend that you print out a copy of these Terms of Use for your records.

By using the Site, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the Site.

Please note that these Terms & Conditions contain provisions that govern the resolution of claims between Master Groom and you. 

Return Policy

Return and Exchange Policy
If you are not satisfied with your purchase, it must be returned within 60 days in order to receive a refund or exchange. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping charges are non-refundable unless the return is the result of our error. Once an item is shipped, we are unable to cancel the order.Shipping and handling charges are not refundable if shipment is refused. Customized and personalized items are non-refundable. 

To Return an Item go to returns and follow the steps.

Damaged Deliveries
If an item is received damaged, please notify us at mastergroom@yahoo.com or call 004 07445199862 within 24 hours so that a claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.

Privacy & Security

Please review our Privacy Policy, which is incorporated into these Terms of Use and also governs your use of the Site. To the extent there is a conflict between the terms of the Privacy Policy and these Terms of Use, the Terms of Use govern.

Information security is important to Master Groom. We have established appropriate physical, electronic and managerial safeguards to protect the information that we collect from or about our users. Master Groom does, however, reserve the right at all times to disclose any information as Master Groom deems necessary to satisfy any applicable law, regulation, legal process or governmental request.


Master Groom reserves the right, at any time, to change these Terms & Conditions, our Privacy Policy and/or the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the Terms & Conditions and/or Privacy Policy as revised. The revised Terms of Use and/or Privacy Policy supersede all previous versions, notices or statements regarding the Site. 

We will notify you of any change to these Terms of Use by updating the "Last Updated" date at the top of this webpage.

Intellectual Property Rights

The Site contains valuable trademarks and service marks owned and used by Master Groom, including but not limited to, Master Groom, the Master Groom design logo, and products. Any use of the Master Groom Marks without the prior written permission of Master Groom is strictly prohibited. The Site, including but not limited to, the Master Groom, images, text, graphics, buttons, screenshots, and other content or material (collectively, the "Site Content"), are the sole and exclusive property of Master Groom.


Last updated: March 2018